I am currently on a quest to get the Avast Software company to cancel my subscription to its virus-checking program and to refund my money on an add-on product of theirs that just plain wouldn't install on my computer. This is not easy. You can phone their Tech Support department 24/7 and you can phone their Billing department during certain hours but neither department has the power to do anything about cancellations or refunds. That is handled only by submitting a particular kind of Support Ticket…and they kinda hide the submission link on their website. Then they promise to get back to you in 2-3 working days…and don't.
What do you do when they don't respond to your Support Ticket? Why, you submit another Support Ticket, of course.
There are many websites that test Virus Checkers and tell you which ones perform best. I'd like to see a website that reports on how easy it is to cancel your subscription. This is not the first time I've had this problem.
Today is two weeks since I started trying to cancel Avast and I have received no response from them other than robotic messages telling me they'd received my latest Support Ticket and I'd hear from them in 2-3 working days. Oh — I did get one message from a guy in Tech Support asking me to write out everything I told three different Avast Tech Support people on the phone before they all gave up on helping me get the product installed. It's starting to look like I need a special Virus Checker that will protect me from other Virus Checkers.