I couldn't resist posting and replying to this message from David Daskal regarding this earlier post here…
Hi, Mark. Remember when we spoke last year about cold calls? Yeah, we did not.
I am a devoted fan of the blog, and there is no argument that your cold call stories provide you with non-stop opportunities for engaging content, but…why do you answer these calls?
I, and most other folks with Caller I.D., never answer calls from sources we can't identify. The State Lottery is not calling to tell me they found a missing million dollar ticket with my name on it. Hollywood is not calling to tell me they want to buy the rights to my life story (granted, in your case that may be a limited possibility). Even if similar circumstances were to occur, there is such a thing as Voicemail.
Meaning no disrespect, but certainly you never open e-mails from unfamiliar sources? (Speaking here about your personal email account) How is opening Spam e-mail any different than answering "mystery" phone calls? Do you secretly enjoy these telephone encounters?
Sometimes I think I might have missed meeting my ideal wife by not answering a Spam phone call (The male fantasy of redeeming a lost soul in a Strip Club may have been replaced by rescuing a desperate young woman from a Call Center). But then, I will readily admit I am delusional.
I will admit that once in a while, I enjoy sparring with Spam-Callers…but the real reason I answer calls of unknown origin is that in the past, I tried not answering them. And in so doing, I sometimes missed important calls that were, when the phone rang, indistinguishable from the calls trying to sell me a ten-year supply of War Surplus Mayonnaise or something. And when I say "important," I'm flashing back to the years when my mother was constantly in and out of the hospital…or later years when my lady friend Carolyn was in one.
I received a lot of calls from doctors or other medical personnel and when the phone rang, I dared not not answer. They were occasionally urgent and if I did let them go to Voicemail, it was sometimes a long and difficult process to get that person back on the line. My doctor and the folks in his office currently phone me from various numbers I can't know are or aren't legit without answering them.
And then the other day, a call came in — no Caller I.D. and I didn't recognize the number — and I took a gamble. I answered and it was someone I was glad I could speak to. I'm having a dispute over a bill I received. They think I owe them one amount. I think I owe them another with one less digit. It's impossible to reach anyone over there when I call them and it had been on my mind a lot. Talking to them then and there, we cleared it all up in my favor. If I hadn't answered what could have been a Spam call, I'd still be thinking about it a lot and they'd still be tacking on interest penalties. Now it's all settled and off my List of Things I Have To Deal With.
I do not like Spam calls. I find them annoying and intrusive and often insulting. I've sometimes even said to such callers, "I'm sorry but I'm not quite stupid enough to fall for your offer." But I've sometimes inconvenienced myself more by not answering a call I wasn't sure about.