Over on one of the theater chatboards, there was recently a discussion of cell phones going off in the middle of a performance. There is no disagreement that this is a bad thing. I am still embarrassed over one time when mine did. It was in New York while my friend Carolyn and I were taking in the recent Broadway revival of Follies. I had diligently remembered to turn my little Motorola off before the show started but during the second act, there was a moment when a lady sitting next to Carolyn was so touched that she began sobbing. I usually carry a little pocket-pak of Kleenex with me and being a grand gent, I extracted a tissue and offered it to her. Apparently as I was doing this, I accidentally nudged the "on" button on my phone and at a key dramatic point about ten minutes later — the worst possible moment — I was suddenly ringing.
Fortunately, we were far enough from the stage that it did not distract the players. Humiliated, I grabbed out my phone, ripped off the back and yanked out the battery. Even though my new phone (a Sony-Ericcson) has a "lock" option on it, I don't trust the thing. When I go into a play or movie now, I always remove the battery. Just to be absolutely certain.
Some on the boards are talking about laws that would make it a crime to bring a cellphone into a theater, even one turned off or set on "vibrate." Cities may experiment with such legislation but I doubt it's a real solution. Some people really do need to be reachable during a show — doctors, people with baby sitters, pimps, etc. Others need to be able to check for messages during intermission. Generally speaking, I think most folks who rely on their phones that way know how to use them. The problem is that a lot of folks learn no more about their phones than how to dial and how to answer.
This is not, obviously, a world-shattering problem nor is it ever 100% solvable. But I have an idea I'd like to throw out there in the slim hope that it will reach someone who can make it happen. Cellular companies like Cingular and T-Mobile spend staggering sums of cash to promote their services. I think one of them could drum up some cost-effective good will by setting up an "800" number, free to all, where anyone could call up and speak to someone who would talk them through (a) how to turn the ringer off on their cell phone, (b) how to turn on "vibrate" and (c) how to "lock" the phone off so it doesn't do what mine did and accidentally turn on. (Actually, my Motorola didn't lock. When I picked out its successor, I made sure to get one that did.)
I can imagine a series of commercials in which someone is in a theater during a tense, dramatic scene and their cell phone goes off. The surrounding audience members then beat the guy up while a voiceover says, "Don't let this happen to you…call (800) Whatever and a kind, understanding person will teach you the proper way to turn your cell phone off." If there's time, the voiceover might add, "And if you don't call, remember — you can definitely silence your phone during a show just by removing its battery." It's amazing how many people don't think of that.
When a hapless cell phone owner calls the "800" number, they reach someone with a little database of the pertinent instructions for every current model, and they can look up that phone and explain to the caller what to do, and maybe even call them back to test that they've done it correctly. It wouldn't take a lot to set up such a database or to train a crew to field calls. If I were thinking of which cellular service to sign up with, it would certainly make me think well of the one that set up such a service.
I don't expect this to happen but I thought I'd toss it out there. Just an idea.