Disney has changed a long-standing policy at its theme parks. They no longer allow special privileged access to a party of guests that contains one or more disabled folks. The reason given — and it makes sense that they'd want to stop this — is that a little cottage industry has sprung up. Disabled folks are hiring themselves out — sometimes as guides, sometimes just joining your party for a fee — to enable you and your friends and/or family to bypass the long lines, use the special entrances, etc.
I wonder if anyone considered just limiting the frequency with which a disabled person could qualify for one of those Special Assistance Passes. In any event, them's the new rules…
Disney Parks is modifying the current Guest Assistance Card program, which provides access to attractions for guests with disabilities, so it can continue to serve the guests who truly need it. The new program is designed to provide the special experience guests have come to expect from Disney. It will also help control abuse that was, unfortunately, widespread and growing at an alarming rate.
The new Disability Access Service (DAS) Card will replace the Guest Assistance Card on Oct. 9. Guests at Walt Disney World Resort and Disneyland Resort can request a Disability Access Service Card at Guest Relations. DAS Cardholders will receive a return time for attractions based on the current wait time.
Disney Parks has long recognized and accommodated guests with varying needs. Guests can visit Guest Relations to discuss their individual situation, and Disney Parks will continue to provide assistance that is responsive to their unique circumstances.
I can understand why folks would want to abuse the system. The last two times I went to Disneyland, I was fully able-bodied yet I was able to cut lines, go in the special entrances, by-pass the mobs, etc. In '97, my friend Wendy Pini asked me to take her there for a day and as she'd just had a hip replacement, she qualified for a Special Assistance Pass. We waited in no lines except, sometimes, behind others with the same privileges. We got into everything we wanted to get into…including one or two rides I didn't want to go on but Wendy insisted. My stomach only finally settled down last Tuesday from the Indiana Jones experience.
A few years later, the Disney Channel was toying with the idea of doing a live (live!) variety show on Saturday nights from Disneyland and I was asked about maybe producing it. I immediately said — and I was right — that it was a terrible, utterly impossible idea. The person I was meeting with then said, "Well, before we decide that, let's go down to Disneyland some Saturday and take a look." I decided to go along with that, especially after she told me she had some sort of Disney Executive Pass that sounded even more magical than what Wendy had. In fact, she knew I was right that day in her office and we made the trip just so she could take a free trip to Disneyland and use the pass. She said we could even have dinner in Club 33, which was something Wendy and I couldn't have done, not being members or having access.
Our expedition more or less replicated the access I'd had with Wendy except that we had a private tour guide and we got into everything we wanted to get into except Club 33, which was seriously overbooked. A voice over the intercom that admits you basically told us that if Walt himself came back from the dead and wanted a table that night, they'd have to turn him away. But that one glitch aside, I had a great time on both occasions and I suspect the reason I haven't been back to the Magic Kingdom since is that those two trips spoiled me.
Anyway, I agree that's a great way to experience the Happiest Place on Earth and make yourself even happier. And I agree that it's unfair to others the way things have evolved. Next time I go, I'll wait in the lines just like everyone else. Or I'll get some Disney exec to take me so I don't have to.